Shipping & Handling
SHIPPING RATES
All shipping rates are in AUD.
All shipping rates are in AUD.
Free Tracked Shipping for all orders $60 and above.
$7.95 Standard Tracked Shipping for orders under $60
$9.95 for Insured Tracked Shipping - If your parcel is lost or damaged in transit, we will replace it at no cost to you.
$14.95 for VIP Priority Processing + Insured Tracked Shipping - We will push your order to the front of the line for 24 hour dispatch (Monday to Friday AEST). Order before 2pm AEST for same day dispatch.
ORDER HANDLING TIME
Orders are dispatched from our warehouse within 0 to 2 business days (AEST).
Order cutoff time for dispatch is 2pm AEST (Monday to Friday). All orders placed after 2pm AEST will be dispatched within the next 2 business days.
Priority Processing includes 24 hour dispatch (Monday to Friday AEST)
*Business days refer to Monday–Friday, excluding public holidays.
TRANSIT TIMES
Please see below for all info regarding transit times:
Australia & New Zealand
Once dispatched, orders to Australia & New Zealand will take 5 - 8 business days to arrive.
United States
Once dispatched, orders to the US will take 5 - 8 business days to arrive.
Canada
Once dispatched, orders to Canada will take 5 - 8 business days to arrive.
United Kingdom
Once dispatched, orders to the UK will take 5 - 8 business days to arrive.
Europe
Once dispatched, orders to Europe will take 5 - 8 business days to arrive.
Rest of World
Once dispatched, International Orders will take 5 - 8 business days to arrive.
*Total estimated delivery time (including handling) is 5 to 10 business days.
ORDER TRACKING
Once dispatched, we will send you a shipping confirmation email with a tracking link.
LOST / DAMAGED ORDERS
If your order is lost or damaged in transit and you selected insured shipping, we will replace it at no cost to you.
If standard shipping is selected, claims are handled directly with the shipping carrier.
CONTACT INFORMATION
For all shipping related questions, please contact us here
Email: help@purafion.com
Phone: 1300 851 880
Customer support hours: 9.00am to 5.00pm Monday to Sunday AEST.
Westmark Retail Group Pty Ltd
Level 10, 440 Collins St
Melbourne, VIC
3000, Australia
ABN: 71 687 891 078